Managed IT Services for Non-Profits and Small Businesses

Fully outsource or augment your IT team with Rooted Software as your IT managed services provider. Our managed IT support services include all-in, flat-rate care for workstations, servers, and cloud workloads. By choosing Rooted Software, you gain managed IT services for small businesses and managed IT services for non-profits that stop issues before they start and guard against modern cyber threats, all while providing friendly, human technical support.

Looking for an MSP that’s truly helpful, responsible, and affordable?

We provide reliable IT support that saves you money while delivering top-notch service you can count on. We keep your organization up-to-date, supported, and secure, enabling you to leverage technology effectively.

Managed IT Packages

Rooted Software’s Managed IT Packages include the following service offerings:

  • All users in your support package can open tickets for unlimited assistance. Reach us through the desktop app, phone, or email during U.S. working hours, and enjoy fast, documented response times.

  • We manage every Mac, PC, and mobile device-purchasing, imaging, and de-provisioning as required.

  • Our tools scan computers, servers, and network devices around the clock. This proactive approach includes uptime alerts, incident response, and remotely managed OS patch installs that deliver minimal downtime.

  • Cloud-based protection hunts malware continuously. We manage, secure, and remove threats before they harm data.

  • We configure and troubleshoot printers or scanners that allow remote management, including scan-to-email training.

  • Whether you use Microsoft 365 or Google Workspace, we create accounts, set permissions, and back up all user data to third-party storage with Acronis.

  • We protect both virtual and physical servers. Replicated snapshots in the cloud let you restore services in minutes, even after hardware failure.

  • Certified network managers design, tune, and patch firewalls, switches, access points, and cameras so connectivity stays fast and safe.

  • Do you have more passwords than you can remember? Are you confused by Multi-factor authentication requirements? We can help. Our LastPass deployment simplifies logins with multifactor authentication and user training.

  • Stay audit-ready for CIS, PCI, or HIPAA compliance. Dashboards show progress during monthly meetings and a proven level of service metrics.

Why Outsourced Managed IT Services?

Hiring an internal department is costly. Our outsourced managed IT services provide enterprise skill sets at a small-team price. Flexible pricing models per user, per device, or flat rate—make budgeting easy.

We Partner with:

Stephanie Hoff, CPA, Senior Gift Strategist, WaterStone

“Working with Rooted Software for managed IT has been a critical part of our company's success. Their quick response times and personable approach make them a pleasure to work with, and their unwavering focus on ensuring that our technology is working as efficiently and securely as possible allows us to focus on our core business operations with confidence. We highly recommend their services to any business looking for reliable and effective IT support.”

What Type of Problems Can We Solve?

Not sure if patches and monitoring stay ahead of vulnerabilities? Rooted Software installs every critical update and watches devices continuously. Our antivirus platform and cloud computing telemetry keep your infrastructure virus-free.

Are you utilizing Microsoft or Google nonprofit discounts? As a reseller, we move data, enable collaboration tools, and fine-tune licenses so you receive maximum value.

Need patient desktop help without full-time salaries? Our courteous desk technicians explain solutions in plain language and solve most tickets the same day, freeing staff for mission work.

Operating across multiple time zones? With engineers from 8 a.m. Eastern through 5 p.m. Pacific—and after-hours emergency coverage—you always find help.

Planning a campus refresh or new branch? We build, reconfigure, and secure both simple and complex multi-site networks for solid performance day to day and long term.

Testimonials

Greg Steele, Principal, NorthCreek Academy and Preschool

"I've appreciated, from day 1, the Rooted teams' quick response to a reported issue, the follow-up dispatched, and the ongoing communication of pending fixes that keeps us "in the know." The team has treated us kindly and professionally, seeming to genuinely care about our need for the system to be fully functioning."

From Application Services to Cloud Computing—All Under One Roof

Beyond infrastructure, Rooted Software maintains line-of-business software and SaaS subscriptions. Our application services team works with vendors, applies patches, and tunes databases so workflows run smoothly.

For organizations embracing the cloud, we design hybrid or full cloud computing environments that scale without capital expense. Automated failover and tested recovery plans ensure minimal downtime.

Managed Service Provider MSP That Grows With You

Technology should enable growth, not block it. Quarterly reviews examine tickets, capacity, and new projects, aligning IT with evolving goals. You always know where resources stand and how to plan upgrades.

Service Level Agreements and Performance Guarantees

Our service level agreements spell out the level of service you receive—ticket response times, escalation paths, and uptime targets—so performance is transparent. Monthly reports show incidents closed on first contact and average resolution times, proving our commitment to minimal downtime.

A dedicated account manager and senior engineer host quarterly calls to review metrics, compliance goals, and upcoming projects. Acting as virtual network managers, they align upgrades with your roadmap and protect budgets.

We also publish security playbooks that show how we manage secure passwords, patches, and access reviews. Clear processes let auditors verify continuous protection.

The Rooted Software Difference

By blending managed IT services for non-profits with the efficiency demanded by the private sector, we give every small business Fortune 500-level resilience. That’s smart, scalable, sustainable managed IT.

Flexible Pricing Models

Rooted Software’s transparent pricing models eliminate unexpected charges. Select a per-user, per-device, or flat monthly plan, then adjust as headcount or project load changes. Because costs scale predictably, you can invest confidently in upgrades that serve you long term, whether that involves new application services or broader cloud computing capacity and beyond.

Ready to Move Forward?

Discover how managed IT services for small businesses and nonprofits can stabilize systems, control costs, and release your team to do its best work. Contact Rooted Software today to request a customized roadmap from a trusted managed service provider committed to excellence.